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Troubleshooting guide
Quick solutions to common technical issues faced by SSEBE faculty, staff and students.
Slow computer or app performance
- Close unused programs and browser tabs.
- Restart the system to clear temporary memory.
- Check for pending updates (OS, software, drivers).
- Run a disk cleanup to free up storage.
- If the issue still persists, contact SSEBE IT.
Application not responding or crashing
- Force close and reopen the application.
- Update the app to the latest version.
- Check for compatibility with your OS.
- Try reinstalling the application if the issue persists.
- If the issue still persists, contact SSEBE IT.
Computer won’t power on
- Ensure the power cable is securely connected.
- Try a different power outlet or power strip.
- For laptops, check the battery and charger status.
- If there are no signs of life, contact SSEBE IT Support.
Printer not connecting or printing
- Check if the printer is powered on and online.
- Ensure it’s connected to the correct Wi-Fi or network.
- Restart both the printer and the computer.
- Reinstall or update printer drivers if needed.
- If the issue still persists, contact SSEBE IT.
Ethernet or Wi-Fi not working
- Check if you’re using a wired (Ethernet) or wireless (Wi-Fi) connection.
- For Ethernet: Ensure the cable is securely plugged in.
- For Wi-Fi: Confirm you’re connected to ASU Wi-Fi; reconnect if needed.
- Restart your device to refresh the network adapter.
- Run network troubleshooter or contact SSEBE IT Support.
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